retail | ForOne

Let's talk about #retail and specifically about the #customerjourney - an important tool for success in business, whether it concerns digital or physical trade of goods or services. The competition has definitely intensified and the customer experience is in many cases more important than the price.

At ForOne, we have gathered collective expertise in the field and a team that can support you and your company to develop a "Customer journey" or "User journey".

How?

Reviewing the customer journey helps companies see themselves from a customer perspective, to get an overview of the touch points and see what they want to deliver and what they actually deliver, whether it concerns the analog or digital customer journey.

Together, we review and connect your customer journey to various business goals that you and your company have. Eg increase sales in a certain area, increased customer loyalty or reduced development costs.

Say hi and get in touch with the team and we'll start there:

Peter.Hesslin@forone.se

Senior advisor & expert in issues that span above all the final stage of e-commerce and the importance of customer facing, logistics and the delivery experience where the brand journey will play an increasingly important role.

Jonas.Pelz@forone.se

Retail expert with black belt in the physical customer meeting

Hanna.Larsson@forone.se

UX designer who improves the customer's user experience

“I have broad experience in leadership at many levels, everything from middle manager to CEO in global management groups in large corporations. During my years, I have learned to appreciate and value the various personalities in a team, how the right composition and dynamics and trust can create wonders”

Peter Hesslin has a track record of over 30 years in leadership, e-commerce, and e-commerce logistics, both in Sweden and internationally. One of Peter's key strengths lies in his profound understanding of the e-commerce industry and its evolving landscape. He recognizes the importance of constant development in technology and knowledge transfer and has a passion for sustainability. At every level of his work, he incorporates the sustainability dimension, driven by the idea of steering the e-commerce industry's journey in the right direction. This holistic approach allows him to address issues from a 360 perspective, encompassing various aspects such as customer experience, e-commerce requirements, digital interfaces, and logistics solutions.

Whether it's optimizing logistics for reduced carbon footprint or enhancing the customer journey through cutting-edge digital interfaces, Peter's dedication to creating positive change in the e-commerce landscape will for sure pave the way for a brighter and more sustainable future.

Superpower:

Peters superpower is his forte in crafting management teams that thrive with success, prioritise well-being, and maintain long-term sustainability.

Skills

Learn more

https://www.linkedin.com/in/peter-s-w-hesslin-7978701/

Contact

peter.hesslin@41all.com

Finding hidden business opportunities in your customers journey